Q1: Can I get customized specifications for fasteners/tubes?
A: Yes. We support custom sizes, materials, surface treatment, thread standards (DIN/ANSI/ASTM/ISO) based on your drawings or requirements.
Q2: What materials are available?
A: Carbon steel, stainless steel (304/316L), duplex steel, alloy steel, copper etc. We can provide material test certificates (MTC).
Q3: Can I request samples before bulk order?
A: Samples are available. Small samples can be free while freight cost is normally on buyer's side. We can arrange sample delivery within 3–7 working days.
Q4: How long will I receive your quotation?
A: We usually send formal quotation within 24 working hours after receiving your detailed inquiry (specification, quantity, destination port).
Q5: What is your minimum order quantity (MOQ)?
A: MOQ depends on items. Standard products accept small orders; customized goods require negotiated minimum quantity.
Q6: Which payment terms do you accept?
A: We support T/T, L/C at sight, Western Union. For new clients, we normally require 30% deposit before production.
Q7: What is your production lead time?
A: Standard goods: 3–10 working days; customized products: 15–30 working days according to production schedule.
Q8: Which shipping methods can I choose?
A: Sea freight, air freight, express (DHL/FedEx/UPS) are optional. We can quote freight cost together with goods price.
Q9: Which ports do you ship from?
A: Mainly Shanghai, Tianjin, Qingdao port, flexible as your request.
Q10: How do you pack the goods?
A: Standard export packing: cartons + pallets, or wooden cases to avoid rust and damage during transit. Custom packing acceptable.
Q11: What shipping documents can you provide?
A: Commercial invoice, packing list, bill of lading, MTC material certificate.
Q12: What should I do if goods have quality issues?
A: Please provide photos/video evidence within 7 days after receiving goods. We will discuss replacement or compensation after verification.
Q13: Can you help solve installation/technical questions?
A: Our technical team provides professional support. Send your technical questions anytime, we will reply promptly.